Privacy Policy
Effective Date: [June 8, 2026]
QGO Medical provides healthcare coordination and service support for international visitors in China.
This Privacy Policy explains what information we collect, how we use it, how we share it, and what choices you have.
1. Who We Are
QGO Medical provides healthcare coordination, appointment assistance, translation, and companion support services for international patients and visitors in China.
For privacy-related questions, please contact us at:
Email:contactqgomedicalcom
Phone / WhatsApp: +447907891297
Location: GuangZhou, China
2. Information We Collect
We may collect the following types of information:
Contact information
Such as your name, email address, phone number, WhatsApp number, nationality or region.
Inquiry information
Such as the service you are interested in, preferred city, expected visit date, appointment preferences, and messages you submit through our forms.
Health-related service information
Such as general health checkup interests, dental service interests, or other healthcare coordination needs that you voluntarily provide.
Please do not submit urgent, emergency, or highly sensitive medical information through our website forms. If you are experiencing a medical emergency, contact local emergency services immediately.
Payment information
When you make a reservation payment or deposit, the payment is processed by PayPal. We may receive payment confirmation, transaction status, payer name, email address, and order details. We do not store your full card number, bank account details, or PayPal login information.
Communication information
If you contact us by email, WhatsApp, phone, or form submission, we may keep records of those communications.
Technical information
We may collect basic technical information such as IP address, browser type, device type, pages visited, referral source, and approximate location for website security, analytics, and improvement.
3. How We Use Your Information
We use your information to:
Respond to your inquiry.
Contact you about your requested healthcare or dental service.
Coordinate appointments, consultations, companion support, translation, or related services.
Process reservation payments or deposits.
Confirm service details, availability, city, institution, schedule, and next steps.
Provide customer support through email, phone, or WhatsApp.
Improve our website, services, user experience, and communication.
Prevent fraud, protect website security, and comply with legal or regulatory obligations.
4. Payment Processing
We use PayPal to process online payments, deposits, or reservation payments.
When you click a PayPal payment button or payment link, you may be redirected to PayPals platform. PayPal processes your payment information according to its own privacy policy and user agreement.
QGO HEALTH does not store your full payment card details or PayPal account password.
5. WhatsApp and Third-Party Communication
If you contact us through WhatsApp, your communication may be processed by WhatsApp according to WhatsApps own terms and privacy policy.
Please avoid sending emergency medical information, full medical records, passport copies, or highly sensitive personal information through WhatsApp unless specifically requested and necessary for service coordination.
6. How We Share Your Information
We do not sell your personal information.
We may share necessary information with:
Medical institutions, dental clinics, doctors, or service providers
Only when needed to coordinate your requested appointment, consultation, checkup, dental service, translation, or companion support.
Payment processors
Such as PayPal, for processing payments and confirming transactions.
Website, hosting, email, analytics, and technical service providers
For website operation, form management, email delivery, analytics, security, and customer support.
Legal or regulatory authorities
If required by law, legal process, dispute resolution, fraud prevention, or protection of our rights and users.
7. International Data Transfers
Because QGO Medical serves international users and coordinates services in China, your information may be processed in China and other countries where our service providers operate.
By submitting information through our website, you understand that your information may be transferred and processed outside your country or region.
8. Data Retention
We keep personal information only as long as necessary for the purposes described in this Privacy Policy.
Inquiry and communication records may be kept for customer service, follow-up, legal, accounting, and business record purposes. Payment records may be kept as required for tax, accounting, fraud prevention, and compliance purposes.
When information is no longer needed, we will delete, anonymize, or securely retain it according to applicable requirements.
9. Cookies and Analytics
Our website may use cookies or similar technologies to:
Keep the website functioning properly.
Understand website traffic and visitor behavior.
Improve website performance and user experience.
Support advertising or analytics if enabled.
You can control or delete cookies through your browser settings. Some website features may not work properly if cookies are disabled.
10. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.
11. Your Privacy Rights
Depending on your location, you may have the right to:
Request access to the personal information we hold about you.
Ask us to correct inaccurate information.
Request deletion of your personal information.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Request a copy of your information where applicable.
To exercise your rights, contact us at:
contactqgomedicalcom
We may need to verify your identity before processing your request.
12. Childrens Privacy
Our services are intended for adults. We do not knowingly collect personal information from children without appropriate parental or guardian consent.
If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to delete or manage the information.
13. Medical Disclaimer
QGO Medical provides healthcare coordination, appointment assistance, translation, and companion support services.
QGO Medical does not provide medical diagnosis, medical treatment, emergency medical services, or medical advice. Diagnosis and treatment are provided only by licensed medical or dental professionals and institutions.
Submitting an inquiry through our website does not create a doctor-patient relationship with QGO Medical.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
15. Contact Us
For questions about this Privacy Policy or your personal information, please contact us:
QGO Medical
Email: contactqgomedicalcom
Phone / WhatsApp: +447907891297
Location: GuangZhou, China